Strategic Business Model

Mpumi Madisa

Our values

We are committed to conducting healthy business practices which support our Company values of respect, honesty, integrity and accountability, ensuring a stable employment environment and the ongoing sustainability of Bidvest. We subscribe to a philosophy of transparency, excellence and innovation in all our business dealings.

Creating shareholder value

Bidvest is a services, trading and distribution company that employs 132 870 people and has a vast and varied external stakeholder group. Bidvest operates a diversified, highly entrepreneurial model with teams that are empowered to grow their respective businesses.

Business model

accountability / honesty / integrity / respect

Capital inputs

Social & Relationship
Economic resources that fund our business, backed by a strong balance sheet that provides an ability to attract capital   Competitive advantage gained by our people through their knowledge and intellectual property as well as our brand and reputation   The value we build through engagement, information sharing and working together with all stakeholders
The knowledge, skills, talents and experience of people that determine our capacity to accomplish goals   Our services capability, distribution centres, storage and handling facilities, branch network and other infrastructure that generates income   Ecosystems and natural assets, specifically, energy, fuel and water
We use our capital inputs to help us carry out activities that align to our vision:
To turn ordinary companies into extraordinary performers, delivering strong and consistent shareholder returns in the process, while understanding that people create wealth, companies only report it.

Strategic pillars

Maximise diverse portfolio

Responsible stewardship

Allocate capital to grow

Maintain strong financial position


Gaining an intimate understanding of the factors that could impact our ability to create value enables us to demonstrate our areas of material focus and drive the Group strategy to deliver value.



Bidvest operates a diversified, highly entrepreneurial and decentralised model with teams that are empowered to grow their respective businesses. Transparency, excellence and innovation forms the basis of all business dealings.


Continuously work towards identifying innovative products and services that will enhance quality, drive efficiency and reduce environmental impact


We build reliable progressive businesses and dynamic partnerships with customers

in b2b operations

Handling & Distribution: well-capitalised infrastructure efficiently meets business and customer demands, particularly as a one-stop solution

Sourcing & Procurement: long-term cooperation with suppliers drives efficiency, quality and responsible behaviour. We continuously source new and augmentative products

Services: extensive network, staffed by competent and service-oriented employees who focus on customer satisfaction

Product & Service Development

We develop solutions that fulfil customer needs and ensure long-term profitability

Growth drivers

We accrue revenue from initiating our growth drivers across six core divisions

Divisional reports

Profit drivers


Provision of business and financial services

Handling and distribution of cargo and materials

Provision and distribution of products

Retailing of vehicles


Employees and other stakeholders

Sourcing, procurement and logistics

Natural resources: energy, water, fuel

Capital expenditure

Regulatory and compliance

Exchange rates

Capital outcomes

Social & Relationship
R9bn cash generated from operations.

2.1x net debt/EBITDA.
  Bidvest Bank launched online forex and money transfer app.

Noonan introduced scalable integrated smart building solution.

ALICE, a digital auditor, is now commercially available as a software‑as‑a‑service on Microsoft’s AppSource.
  R167m spent on enterprise and supplier development.

Cleaned and decontaminated almost 2 794 schools in nationwide school readiness project.

Sponsored the launch of Woza Matric 2020, a free‑to‑air television education program aimed at grade 12 learners.
Succession and talent management resulted in 66% of management positions filled by black candidates.

Mpumi Madisa was appointed CEO 1 October.

R400m Bidvest COVID-19 fund supported the income of our employees that could not work during the national lockdown.
  R1bn LPG project in Richards Bay commissioned successfully.   26% increase in "green" electricity used and 3% decrease in scope 1 emissions.

27% less water used over the past 5 years.

Recycled 200 000 tons of waste.